Conrad Concierge Developed by Intelity

There's simply no closer a relationship that a hotel can have with its guests.

The Conrad Concierge mobile enterprise platform unites all 23 hotels globally into a single user experience. Integrated at the brand level with both booking and loyalty program (HiltonHonors) systems. Integrated at the hotel level with – PMS (Opera, OnQ), POS(Micros, HSI) and Ticket management (HotSOS) systems. All 23 hotels can be reviewed, reserved and their services accessed with ease.

Brand-wide. Multi-platformed. Natively developed.

Conrad Concierge
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Publicity

Winner of the 2013 Hospitality Technology Visionary Award!

Video

John Vanderslice

Conrad Concierge featured on CNBC

John Vanderslice

Conrad Concierge featured on Bloomberg TV

Conrad Concierge on Ask Men

Conrad Concierge featured on AskMen.com

Conrad Concierge on Ask Men

Conrad Concierge featured on AskMen.com

Online & Print

USA Today

Guest service mobile tech use in hotels continues to grow

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Mobile Host

Conrad Hotels & Resorts Launches Conrad Concierge

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Hotel Online

Guests customize their hotel experience with Conrad Concierge

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Hotel Management

Intelity's ICE platform powers Conrad Concierge

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Hotel Interactive

Guests now have the ability to customize the details of a hotel stay

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Hospitality and Catering News

Today's luxury traveler expects more than simply great service

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Girl Gone Travel

Conrad Concierge:
5-Star Luxury at The Tips of Your Fingers

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Luxury Daily

"The app is hot wired to the systems in the back of the house,"

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Customer Think

Conrad Hotels – Want Softer Pillows? There's An 'App For That!

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Customer Comments

"One of the best surprises we've found is the engagement level with our team members. They're excited about being able to use this platform, the ICE platform, to deliver outstanding luxury service. For them, it's about the buzz, it's the uniqueness. They want to be part of a winning team, they want to be part of a culture which is new, which is cutting edge. And ICE gives us that opp to deliver seamless, luxury service to our customers. It's a great fit." - Tim Loughman, VP of Innovation, Luxury and Lifestyle Brands, Hilton Hotels and Resorts Worldwide

"We've seen our satisfaction scores go up dramatically. We've seen revenue up ticks in certain areas including room service and food & beverage, and we think we'll continue to see those grow as we fine tune our delivery within the ICE Intelity platform." - Tim Loughman, VP of Innovation, Luxury and Lifestyle Brands, Hilton Hotels and Resorts Worldwide

"We were able to really synergize the two companies between Intelity and Conrad Hotels and Resorts and really come up with a best in breed solution. And it really, this best in breed solution for us is a platform that's scalable, that's liveable, that we can actually use 2, 3, 4, 5 years down the road. We're very, very happy with our partnership and look forward to a continued relationship with Intelity." - Tim Loughman, VP of Innovation, Luxury and Lifestyle Brands, Hilton Hotels and Resorts Worldwide

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