Global Technology Serving
the Global Hospitality Industry

We’re the leaders in delivering solutions that strengthen the relationship
between hotels and their guests. Our apps are at your service.


Guest Self-Service

Our advanced platform lets hotel guests personalize and define their own experience


Guest Engagement

Technology that provides a constant, direct line of communication between hotels and their guests


Guest Request Management

Back-end management tools provide invaluable business intelligence and staff controls

Welcome to the Global ICE Age

The Most Widely Used Guest Services Platform on the Planet

There’s a reason our digital solutions are the industry’s preference for delivering superior guest services. We take on the challenges of building the perfect platform for use on multiple devices so that you can focus on managing the other aspects of your business. Give your guests the best the industry has to offer.

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Optimize Guest Service on the Back End

Our complete ICE platform makes it easier for you to manage guest services and requests with a set of digital tools that give management and staff a range of capabilities. The ICE Control System (ICS) includes a request manager, business intelligence, content control, and full integration to nearly all other management systems.

Explore Our ICS


What's Being Said About ICE?

  • "Our room service revenue is 40% higher per available room than it is in the JW Marriott Marquis (Miami). Spa revenue is 20% higher than the JW."
    Hotel Beaux ArtsMiami, Florida
  • "It improves our service. It improves our efficiency. And it improves our ability to deliver – and track – five-star hotel service in real time."
    The Plaza HotelNew York, New York
  • "Eccleston Square Hotel is the first hotel in Europe to feature an iPad2 in every room. Powered by Intelity's ICE software it drives the guest's control of the room and their experience in the hotel and of London."
    Eccleston Square HotelLondon, England
  • "ICE  has become a significant point of difference and superiority between us and our competitors. And using the ICS management tool has made us significantly more efficient."
    Noble House Hotels & Resorts
  • "Intelity's ICE was chosen due to its reputation in the industry as well as their commitment and dedication of their services."
    Gramercy Park HotelNew York, New York