Global Technology Serving
the Global Hospitality Industry
We’re the leaders in delivering solutions that strengthen the relationship
between hotels and their guests. Our apps are at your service.
Our advanced platform lets hotel guests personalize and define their own experience
Technology that provides a constant, direct line of communication between hotels and their guests
Guest Request Management
Back-end management tools provide invaluable business intelligence and staff controls
The Most Widely Used Guest Services Platform on the Planet
There’s a reason our digital solutions are the industry’s preference for delivering superior guest services. We take on the challenges of building the perfect platform for use on multiple devices so that you can focus on managing the other aspects of your business. Give your guests the best the industry has to offer.Tour Our Products
Optimize Guest Service on the Back End
Our complete ICE platform makes it easier for you to manage guest services and requests with a set of digital tools that give management and staff a range of capabilities. The ICE Control System (ICS) includes a request manager, business intelligence, content control, and full integration to nearly all other management systems.
What's Being Said About ICE?
- Gramercy Park HotelNew York, New York
"Intelity's ICE was chosen due to its reputation in the industry as well as their commitment and dedication of their services."
- Noble House Hotels & Resorts
"ICE has become a significant point of difference and superiority between us and our competitors. And using the ICS management tool has made us significantly more efficient."
- The Plaza HotelNew York, New York
"It improves our service. It improves our efficiency. And it improves our ability to deliver – and track – five-star hotel service in real time."
- Eccleston Square HotelLondon, England
"Eccleston Square Hotel is the first hotel in Europe to feature an iPad2 in every room. Powered by Intelity's ICE software it drives the guest's control of the room and their experience in the hotel and of London."
- Hotel Beaux ArtsMiami, Florida
"Our room service revenue is 40% higher per available room than it is in the JW Marriott Marquis (Miami). Spa revenue is 20% higher than the JW."