Hotel Technology Love at Boston Harbor Hotel
Read about this hotel technology love story in the heart of Boston at the iconic Boston Harbor Hotel.
Arching majestically over the Rowes Wharf, the Boston Harbor Hotel is renowned for impeccable service and personalized attention to hotel guests that rivals any other luxury accommodation in the city.
The property boasts a number of different awards in recognition of the high priority placed on guest satisfaction (TripAdvisor Travelers’ Choice Winner, Conde Nast Traveler’s Readers’ Choice Awards, U.S. News & World Report Best Hotels in the USA, etc). It’s also got the distinguishing credentials of both five stars and four diamonds.
In other words, it’s the embodiment of a love letter to its guests.
Stephen Johnston, Managing Director and General Manager, says, “We listen to our guests a lot. We’ve very engaged as a Five-Star hotel.”
It was an interest in maintaining this high level of guest engagement, and even deepening the connection, that led Boston Harbor Hotel to investing in new hotel technology through a partnership with industry innovator Intelity. What better way to woo both new and returning travelers who wound up in the hotel’s lobby than with modern touches that facilitate communication, service and engagement?
“When [Intelity’s ICE] was first sold to me, I liked it because we didn’t have much technology in the hotel, but we knew it was time to introduce some,” Stephen says.
And following the release of a customized hotel app, in addition to the installation of hotel tablets in each of the guest rooms, the Boston Harbor Hotel has already noticed dramatic improvements.
Increased in-room dining revenue, reduced operational costs and positive guest feedback were only the start of the benefits realized.
Read more about how we helped foster hotel technology love among staff and guests at Boston Harbor Hotel.