CONTROL PANEL

Control Panel includes account management, analytics, guest marketing, and content control, as well as, a set of operational tools and a customized guest-facing interface that bridges the Intelity Platform and the hotel’s back-end infrastructure.

REQUEST MANAGER

Assign tickets to specific staff members or departments, track the ticket’s progress from the moment it is placed to the time the ticket is closed. With a desktop interface or a downloadable iPhone app, Request Manager allows you to view requests, their statuses, and make real-time updates to tickets.

IN-ROOM DINING

Track every order with robust metrics available to your staff, allowing them to easily modify and update the application in real-time, as well as, add lead times to each item. Guests have the ability to select modifiers and add additional notes


3 Innovative Tools in 1 Product


We have perfected the 3 must-have tools to manage your hotel.

Keep Your Guests Delighted

Receive invaluable metrics and data that can assist your management and staff in not only monitoring guest activity on our platform but also strengthen your guest service policies. Use available analytics to send more targeted messages and marketing to your guests by category, including rate code and location. See what features your guests like automated and build business intelligence to help tailor your offerings.

Efficient Request Management

Every single request placed through our interface is viewable to you with detailed information, allowing you to assign your resources as necessary and increase efficiency on a property-wide basis. Each request can be assigned to the appropriate departments or members of staff in order to maintain a higher level of organization and accountability that can completely change the quality of your guest services.

Efficient Request Management

Every single request placed through our interface is viewable to you with detailed information, allowing you to assign your resources as necessary and increase efficiency on a property-wide basis. Each request can be assigned to the appropriate departments or members of staff in order to maintain a higher level of organization and accountability that can completely change the quality of your guest services.

Luxury Hospitality, Made Smarter

The In Room Dining feature makes it simple and convenient for guests to use tablets or a branded mobile app to review signature dishes. Guests can choose to either place an in room dining request or make reservations to eat in the hotel restaurant.  

View the technology that we pair with our platform.

View Guest-Facing Solutions

“We are proud to have Intelity as the Official Mobile and Technology Provider of Forbes Travel Guide,” says Gerard J. Inzerillo, CEO of Forbes Travel Guide. “Intelity’s technology allow hotels to have immediate communication with guests through their mobile phone or an in-room device. Through innovation and listening to guests, the company devised a way to make communication easy and efficient, which results in more effective service. And more effective service enables hotels to create more memorable guest experiences.”

- Gerard J. Inzerillo, CEO of Forbes Travel Guide

Exclusive Features


Go deep in your hotel business with best in class tools

Account Management

Guest Management

Content Management

Business Analytics

Ticketing

24/7 Support

What Have Other Hoteliers Seen?


An investment in the Intelity Platform is an investment in your company.

Usage of in room tablets by hotel guests

of guests use their in room tablet to order room service.

Increase in room service average checks from upselling through in room dining menu

Build Your Platform As You Need


ICE is the foundation of the Intelity platform. Start with ICE and then you can add on Messenger, MiKEY, etc.

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Mercury

Unified Messaging Portal

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MiKEY

Mobile Key, Check-in/out Offering

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Wrangler

Mobile Device Manager

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Edison

Room Controls

Each piece of the Intelity Guest Service Platform is beneficial to your hotel.

View Our Complete Platform