Digital Guest Request Management
Our Request Manager allows hotel management and staff to view and make new requests directly using the ICE platform. Assign requests to the appropriate department or staff and track its progress from the moment it’s placed until fulfillment. Keep record of request fulfillment times and upgrade your policies in order to improve overall service response rates. It’s an amazing additional feature designed specifically to facilitate your operational processes and ability to coordinate staff activity.
“It’s an amazing feature designed specifically to facilitate your operational processes and ability to coordinate staff activity.”
Effective Resource Management
Every single request placed through our interface is viewable to you with detailed information, allowing you to assign your resources as necessary and increase efficiency on a property-wide basis.
Keep Staff Accountable
Each request can be assigned to the appropriate departments or members of staff in order to maintain a higher level of organization and accountability that can completely change the quality of your guest services.
Manage Anywhere Via Mobile
Our mobile Request Manager ensures that you can access this tool no matter where you are via your smartphone or now even your Apple Watch. You’ll be able to keep things running smoothly even when you’re not by a computer.