Hôtel Plaza Athénée Paris is a luxurious five-star French hotel. With an incredible view of such landmarks as the Eiffel Tower, the 154-room hotel has long provided a deluxe experience for its guests. It re-opened its doors in August 2014 after undergoing a renovation that saw the installation of our ICE guest service platform. Our company was selected by the hotel to assist them in creating a digital guest experience that included in-room tablets installed with the ICE application.

“The in-room iPad clearly attracts the guest’s attention and is a way of attracting customers that would generally not order room service by the phone or by the doorknob for breakfast.”

- Agnès de Bousquet de Florian, Operations Manager

Results

Since launching the ICE guest service platform, the hotel has experienced:

  • Average of 216 room service orders per month with the in-room iPad
  • Average monthly total in-room dining revenue via ICE: $28,114.75
  • Financial savings with an almost complete elimination of the need for in-room print materials, such as room service menus
  • Highest guest usage among Millennials and North Americans

Top 3 Services

  • Dining
  • Hotel Information
  • Local Attractions and Recreation Guide