"Customers want control of the process and we're giving them that. And they like it. We've increased guest satisfaction and reduced printing costs."
"Eccleston Square Hotel is the first hotel in Europe to feature an iPad2 in every room. Powered by Intelity's ICE software it drives the guest's control of the room and their experience in the hotel and of London."
"Our room service revenue is 40% higher per available room than it is in the JW Marriott Marquis (Miami)," Pebley said. "Spa revenue is 20% higher than the JW."
"It improves our service. It improves our efficiency. And it improves our ability to deliver – and track – five-star hotel service in real time."
"Intelity's ICE was chosen due to its reputation in the industry as well as their commitment and dedication of their services."
"We strive to continue to reinvent the guest experience and Intelity enables us to provide engaging technology and customized content to our savvy clientele. In addition to the benefits to guest experience, ICE provides direct communication with hotel management thereby increasing our staff efficiency. The innovative technology allows us to provide the superior level of service guests have come to expect from our properties."
"ICE Touch has become a significant point of difference and superiority between us and our competitors. And using the ICS management tool has made us significantly more efficient."
"ICE is the most unique and flexible product I have seen. It has unlimited possibilities to increase revenues, understand guest preferences and enhance the guest experience."
"Intelity offers an emerging technology that will eventually become standard throughout the hospitality industry."
"ICE is the first full function, thoughtfully designed and stable platform that has measurable ROI! The guest experience at all touch points is flawless and the "dashboard" back end is exemplary and way ahead of the curve. ICE is designed by a hotel professional that understands the tools needed to manage to greater service levels with less staff – and it shows!"