Features & Capabilities

The mobile revolution is here. 85% of guests worldwide use mobile devices while traveling. And what guests want, now more than ever, is complete efficiency, control, and personalization — an experience that is both hands-on (with personal touches) and hands-off. With Intelity’s Mobile solutions, you can turn guests mobile devices into guest service tools, whether they are physically on premises or offsite.

Check out the many features and capabilities our technology offers:

  • Brand Customization
  • Curated Content
  • Multilingual
  • Push Notifications
  • Geo-fence Enabled Messaging
  • Guest SMS & Facebook Messaging
  • In-App Chat
  • Reservation Look-up
  • Book A Room
  • Loyalty Points Lookup & Status
  • Pre-arrival Requests
  • Integrated Check-In
  • Room Assignment Notification
  • Mobile Key
  • Limitless Guest Services Capabilities
  • Housekeeping Requests
  • Spa Reservations
  • Transportation Requests
  • Newspapers
  • Maps & Directions
  • Wake Up Call Request
  • In-Room Dining
  • Mobile Dining (ex. Poolside)
  • Virtual Postcards
  • Meetings & Events
  • Folio Review & Check-Out

“We are proud to have Intelity as the Official Mobile and Technology Provider of Forbes Travel Guide. Intelity’s technology allows hotels to have immediate communication with guests through their mobile phone or an in-room device. Through innovation and listening to guests, the company devised a way to make communication easy and efficient, which results in more effective service. And more effective service enables hotels to create more memorable guest experiences.”

– Gerard J. Inzerillo, CEO of Forbes Travel Guide

ICE Mobile Demo, Hotel Property app designed by Intelity



The rate of mobile device adoption has been faster than any other consumer technology in history, including PCs, the Internet, and social media, and this technology is quickly becoming a significant factor in every aspect of our lives. ICEapp and ICEmulti-property are offerings for hospitality businesses searching for a response to the growing use of mobile technology. Provide your guests with greater control by turning their mobile devices into guest service tools, whether they are located on your property or anywhere else in the world. Orders and requests can be placed even before they arrive at your property.

Download our ICEapp demo


Want to view the one sheet? Fill out the form to view and download the PDF.

See ICEapp in Action

With ICEapp, your guest can check in, make pre-arrival requests, access their room, order food and beverage by the pool (or anywhere else in the hotel), request a valet and more. Customize the app to your hotel’s branding and photography to create an immersive experience for your guest.



ICEweb allows you to go beyond a basic hotel website and offer guests a more complete, personalized experience through the Internet, accessed via laptop or smartphone. Ensure that any guest navigating the hotel website is provided with a functional, interactive landing page to view information, request services and communicate with hotel staff. This product will supplement a hotel’s online presence with a modern interface that enhances the ability to engage with guests.

View Our Online Demo >


Want to view the one sheet? Fill out the form to view and download the PDF.

What Have Other Hoteliers Seen?

The level of guest engagement with the Intelity solution is easy to track to the granularity of what they are clicking and how often. It’s fantastic tool for the property to understand guest behavior and truly customize the guest experience.

– Eric Daviau
Crawford Hotel

The ICEapp isn’t replacing personalized service, it’s enhancing it.

– Lee Lewis
property owner Jackson Falls Country Inn

The guests really like being able to see the information and not have to come to the concierge to get it. Instead they can just pull up information right on the room tablet or their phone.

– Stephanie Judge
Marketing & Administrative Specialist
Rancho Santana

Popular Integrations

Our mobile solutions can integrate with your hotel’s existing workflows & systems. Here is a list of integrations that work seamlessly with our mobile solutions.

View All Integrations

Get Started With Intelity

Millions of guests and hotel employees have chosen Intelity to power their guest service technology — Join the Movement.

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